Warm greeting from Royal Palace hotel, thank you so much for choosing our hotel as your accommodation in Hanoi!
We were very happy with the offer of $65.00 per night for a balcony room that included breakfast and airport pick up and drop off.... and we then continued with the rest of our trip planning.
November 23 came around far too quickly and off we went.
After much messing around at Hanoi Airport for our Visa's we were certainly very happy to see our name card being held by the cab driver that was waiting to take us to the hotel.
As we turned into the small side street my first reaction was "oh my, what have we let ourselves in for?"
We were welcomed very warmly by the staff and asked to take a seat while they offered us fresh fruit and drinks whilst doing the usual 'checking in procedure' and then we were taken to our room.
The Royal Palace Hotel is not like any 5 star hotel we have stayed in. To start with, the service's offered at the Royal Palace Hotel far outweigh any hotel we have stayed in anywhere in the world.
Our large comfortable room had free bottled water, free WiFi, a computer, clean ensuite with bath, fresh fruit, a safe, a hairdryer, a fully stocked fridge and basket of snacks. The bathroom had the usual toothbrush, shampoo, soap, comb etc. (note: no hair conditioner)
The next morning we headed down to breakfast and found to our delight a full menu offering pancakes, cereal, yoghurt, fresh fruit, noodles, eggs, toast and many other dishes too.
After breakfast we asked at reception for some advice about what to see in Hanoi and out came the map and pen and we were soon on our way to explore the old quarters of Hanoi!
We had a wonderful day exploring Hanoi and when we returned to the hotel we asked if they could suggest a restaurant to have dinner. They had a few suggestions and one of them being the KOTO Restaurant (which I will blog about later) and so the hotel booked a table for us for that night.
Early the next morning we were heading to Halong Bay for three days and asked at reception about storing the major part of our luggage as most of the Halong Bay 'cruises' suggest bringing with you only one small bag or backpack each. It was no trouble whatsoever for the hotel to store our luggage whilst we were to be away. I call that SERVICE!
... and so off we went on our trip to Halong Bay.
Arriving back at the Royal Palace Hotel three days later, our room was ready and waiting for us once again.
The next morning after breakfast we went exploring Hanoi and on our return spent some time relaxing in the lobby area of the hotel having coffee that is available free of charge 24/7 to all hotel guests. While there we wrote a few postcards and enquired at reception about postage .... again, no problem at all. We gave the staff the money for the stamps and he hopped on his motorbike and went straight to the post office to post our mail. I call that SERVICE!
We had some washing that needed to be done, asking at reception they said to bring it down and it would be back that same evening - cost? $2.00 USD per Kg. Nothing was ever too much trouble for them.
We had made previous arrangements with Ms Hoa Tran (of the Royal Palace Hotel) for a tour to Sapa that was to include the return train journey (blog post later) two days of trekking, a one night homestay (blog post later) and were to leave the following evening. Again they were more than happy to store our luggage as we were only taking two small day packs with us. A cab was organised to take us to the train station and the 'bell boy' followed on his motor bike, meeting us at the station. We were so happy that he was with us as the train tickets are a little hard to follow for the uninitiated!
Not only did he take us through the main gate, but across the many rail lines (no platforms here!) to the correct train, to the correct carriage and right to our cabin. I call that SERVICE!
..... and so off we went on our trip to Sapa and beyond!
We were more than happy with the tour that the Hotel had planned for us. After the overnight train journey we were met at the Lao Cai train station by the driver of the shuttle bus and taken direct to a hotel in Sapa where we were met by the tour guide that had been organised for us.
Royal Palace Hotel Hanoi
The Best Boutique Hotel in Hanoi's Old Quarter.
Add : 18A Quan Su Street, Old Quarter, Hoan Kiem District, Hanoi, Vietnam
Tel : +84-4-39381763 or +84-4-39381764
Fax : +84-4-39381765