Friday, 24 February 2012

plan ahead, plan well ahead!

No one really needs to be told to 'plan ahead' when packing or moving, just maybe one or two reminders?


For our repatriation to Australia, we started our planning and sorting last November so that we did not have a "last minute panic". So far this has worked fairly well.  Yes, we have had many obstacles and brick walls to climb over, by by planning ahead we seemed to have been getting over them a little easier.

When repatriating home, you will find there are many things to think of and it will be a lot more difficult than when you first arrived into Singapore. Or anywhere else for that matter.

Plan ahead by looking up the customs and immigration site of where you are moving to. For us this was the Australian Customs and Immigration site. So much to read, so much to learn and so much to absorb!

But my immersing yourself in this knowledge then (hopefully) there will not be too many surprises once you start the packing or unpacking process.  We certainly did learn what we could take back and what we couldn't. We also know that anything purchased within the past 12 mths will be taxed at the other end. We strongly disagree with this, but "thems the rules".  Our disagreement is because we have purchased items here in Singapore for our personal use and paid tax, GST etc here, so why the need to pay extra tax at the other end when it is still for personal use?

So yes, keep those receipts!

Scan and copy all your reciepts if you have to...... the originals can be shipped, but do keep a copy of anything purchased within the past 12 mths to show the removalist company. This certainly applies for Australia, not sure of elsewhere and this is why its a good idea to read the website of the country you are moving to. Be well prepared. We have actually kept aside anything that we need to declare and the boxes are marked as "to be declared". The removalist or packer will need to repack these boxes, but we have put aside the items, not actually 'packed' them.

If you can, scan all your documents. Believe me, there will always be that one piece of paper that you have packed and sealed, then suddenly find its needed.  For us it was one of Oscars bits of paperwork ....  the Kennel Company phoned yesterday asking if we had the letter for "XYZ".

Most of our paperwork has been scanned and we have copies on our HD, on the portable HD and on the IPad. We always have hardcopies of our passports in our suitcase and in our carry on luggage, then the removalists phoned to make sure we have a copy for them on the day of packing. Just as well we had a couple of spare copies on hand.

We keep copies of documents on our IPads that we may also need in transit. As we carry the IPad with us constantly, this comes in handy.

As usual, all our important documents are on the HD, but as we will not have access to our computers till at least mid April, John has done a complete back up - as he does every few days anyway - and he will have the portable HD with him. This allows us access to our full computer system on the MacBook while in transit.

All items that we need to 'declare' for customs has been set aside for the removalists when they arrive on Wednesday. There is a chance - or so we are told - that if there is a hold up with the shipment at the other end, they can clear the rest of the items for shipping to the final address and just hold back the items that are being declared for checking and processing.

There is a high chance of most of it needing to be fumigated as well. So all timber furniture is also being set aside so it can go in the container together.

If you are unsure if an item is to be declared or not, declare it. Be safe.

I have copied the pages from the website and highlited the items of concern. In particular, the part that says for Musical Instruments, I have a Djembe with goat skin. I know that it should clear customs OK as there is no hair attached or on the drum itself. But quarantine will still need to check it. I have copied the appropriate page, highlited the part about the musical instruments and added my own note to say it was originally purchased in Australia, came to Singapore in 2007 and has not been to any other country. Hopefully they will allow it through!

Another 'item' to allow time for is the viewings ... yes, viewings of your apartment. That is if it is leased. The agent is likely to contact you at least 4 times a week for viewings, you can say no, but its better to compromise with time. If its not convenient for 12 noon, then ask if they can come at 11.00am. Be flexible if you can. But do allow for these times .... especially if you are in a 'packing mess' and need to hide some items and do a quick clean up!

Plan ahead for bathroom items ..... by about the final 4 - 6 weeks, no longer should you be purchasing the larger bottles of body wash, shampoo, conditioner or Listerine!  Try to ease down to just a small amount by the final week, otherwise you will be throwing out too much. This also applies to the kitchen. Do not even think of buying the 25kg bag of rice in that last month .... unless you have a huge family that is!

Organise the phone. internet, TV disconnection. The change of address's all those things that need to be done even if you are moving just 5 klms away.

For anyone moving OS, then start to organise the phones, internet etc for connection to be made on arrival, find out about the 'phone plans' that are available. Start to think of what your needs maybe. For us, this phone call to the Telco in Australia took one hour and 45 minutes.

Consider your "checked in" luggage a couple of weeks before departure. What will the weather be when you arrive at your destination? Consider cooler weather means jackets etc!  Then make sure that jacket is not going to be shipped. Keep aside the items you need for your flight and what needs to be in your 'checked in' luggage. If you are constantly changing the items around, then weigh it every few days, keep track of that weight! If flying Qantas, check their new baggage allowances.

If by chance you know you are repatriating 'next year' and are going home for a visit before then, take extra your clothes to leave behind at the next visit. That way on final departure you will not need to carry so many things with you ... or at least it will allow you to carry more souvenirs perhaps!  We did this over Christmas, we went home for a few days and took shoes and clothing we could leave behind. Now we don't have to wait till mid April when the shipment arrives for most of our clothing!

Plan ahead for the 'handover' too ... like curtains will need to be dry cleaned, walls may need painting etc. I should do a new blog post for 'handover' time with regards the apartment. This is perhaps the most stressful part of moving out of any apartment in Singapore as we - and many others - very well know. My blog post on our handover from The Jade is HERE. As our handover is on Friday and we depart Friday afternoon, I think I will leave that blog post for another time. Suffice to say, be prepared for anything!

When its time to organise a removalist / packer, start getting quotes at least three months ahead of the time needed. Think about your needs and what you want, get to know the company and if you feel comfortable with them, with their staff and what they are offering. I had four companies come out and chose one that I was very happy with. The staff are excellent and they dont even mind coming out again if you have any questions. But do plan ahead so you feel comfortable with the choice you make too.

Plan head for any eventuality and even allow extra days for the 'unknown'. 

.... as an example, Oscar was to fly out today (Feb 20) and his final medical check was booked for last Friday. Then we were informed that they had to delay the flight by 24 hours. Which  meant we had to rearrange the final vet check for today (instead of last week) the flight is now tomorrow (21st) and the removalists that were due here on the 21st now had to be
rescheduled for the Wednesday 22nd as we will still have Oscar here at the time they were originally to be here. Everything we had planned for this final week now had to be delayed by 24 hours. 

With hindsight, I think I should have blocked off two days each week 'just in case'!!

Often people will say "there are not enough hours in the day" and this will apply to repatriating too, but by planning ahead, hopefully there will be enough hours in the day for everything you need to do.

We set aside the final two weeks as a 'wind down' time. Still with things to do of course, but we have tried not to full every minute of every day.  People will be wanting to meet with you, have lunch, catch up with you and you will be wanting to set aside time to be with them too. Have some times available that is flexible for you to spend time with your friends.

But just as important, if not more so - take some time out to spend with your partner.  With all the things that need doing, you do need time to be together. Cross off a day in the diary, this 'date' is not flexible. Spend it going for a walk, having dinner, lazing by the pool, beach or wherever. No cell phone, nothing ... just yourselves.

Our day was last Thursday when we spent three hours at the Buddhist Temple in Chinatown and the afternoon at Spa Botanica on Sentosa.  The blog post is HERE on where we went.

Main thing to remember is to plan ahead and relax!!

NOW ONE WEEK LATER:


with all the planning and organising, it was still not enough .... I had 'planned' on Oscar flying out on Tuesday Feb 21 and the packers to come in on Wednesday Feb 22, so Oscar would not be there while all the packing was happening. I had 'planned' on spending the day quietly with him, no stress, just good quality time as he needed to be kept calm for the flight due to his heart condition etc .... at 9.00am there was a knock at the door and it was the removalists! 

They had come to pack 24 hours ahead of time. I told them they were a day too early and to come back tomorrow (Wednesday) to which they tell me that they were already fully booked for the next few days and could not return!

Oscar was not leaving till after 2.00pm and here were 5 men ready to move in and create havoc. So asked them to return at 2.00pm ... which they said they could. In the meantime, forget the 'quiet time with Oscar' as I had to run around washing, drying, sorting  bathroom things, cleaning up the kitchen etc ..... I had not 'planned' on doing any of this on Tuesday!

John was not at home as he was doing workshops all week and I was there on my own. This is one thing I would suggest to others .... make sure there is a friend there with you at this time .... it is an emotional upheaval watching your shipment being packed and trying to 'supervise' what is going where at the same time. 

I had not 'planned' on this emotional 'surprise'.

Anyway, to cut a long story short ... the removalists came back at 2.00pm, Oscar's courier came at 3.00pm and we sent him on his way *sob* *sob* .... and the packing was well and truly underway by 3.30.

I 'assumed' they would finish by about 5 or 6 and return the following morning, so at about 5.00pm I asked the supervisor what time would they be finishing and his reply was "probably not till at least 10.00pm" ..... was stunned, what about my bed I asked him, he thought I meant was it to go in shipping!  No, I tell him, "where do I sleep tonight?"

I had not 'planned' on this either!


So quickly on the phone to the YMCA - where we had booked to stay the Wednesday and Thursday nights - to ask if they had a room for that night. Unfortunately they said they had no rooms left ..... then reception asked for me to wait while they juggled a few rooms around ... came back on line and had one room left for us!!

11.00pm that night we checked in to the YMCA, exhausted beyond belief.

We had not 'planned' on this at all.


I think no matter what you organise or plan, be prepared for ANYTHING .... as anything can and will happen.

My next blog post will be about the packing and the hiccups we experienced there as well. That's too long a story to add as a postscript here!!

We are now in our final day here in Singapore .... butterflies in the tummy, all sorts of emotions happening with both of us, but today has arrived and we will get through it.

stay tuned for whatever happens today that we had not 'planned' on!!


Thursday, 23 February 2012

looking for a GOOD hair salon??

Yes, there are a few salons in Singapore that are good with western hair .... but not many. If there are you are paying big dollars for them.

When we lived at Bukit Batok I found one at West Mall, so was a little concerned when we moved to Pasir Panjang that I might not be able to find one as good as I had for the past 4 years ... well I did and can honestly say even better!!

Just 10 minutes on the bus (for me) to go to West Coast Plaza and I have Jiang to give me the best hair shampoo and massage anywhere in Singapore ..... and that I can guarantee. At least 10 minutes (sometimes more if they are not busy)  of a shampoo, then head, neck and shoulder massage .. this guy is a genius.

Then I am handed over to Joseph Lim for the finest of hair cuts. He is incredibly particular and not far off being pedantic about the haircut being 'perfect'.

I am quite serious when I say these two guys are the best in the business and I am truly going to miss them. For I already know I will not be able to get this kind of care and attention back in Australia!





Western hair is very different to Asian hair and it takes a good hairdresser to work with the western hair as it is a lot 'finer' than Asian. So if you are looking for some pampering ....... oh yes, and a good haircut, then call the following:

JANTZEN hair salon -

they are all over Singapore, but I do recommend West Coast Plaza.

154 West Coast Road, 

#02 - 37/38 West Coast Plaza.
Singapore 127371

phone: 6513 8810



if possible, ask for Joseph and Jiang.



(Thanks Joseph and Jiang for the past 12 mths of great care)



Thursday, 16 February 2012

a little time out .....

With us repatriating to Australia at the end of next week, I doubt I have to mention how hectic life has been! 

Between sorting out our shipment or the telephone, gas and electricity to be connected in Australia to the Internet and banking to be organised here, plus so much more, we have needed every single minute to do all the things that are needed to be done.

But in amongst all this hectic life we are leading, we still need to find the time to be together. To spend time with one another. We cannot just be busy every single day and not think about the other.

John is as busy as I am, but still need to stay connected.


Most of my American friends have what they call "date nights", some couples have a date night once a week, others every two weeks. But its their special time to be together and to reconnect. Its a lovely idea.

In Australia we do not celebrate our "time together' like this, in fact I just don't know of anyone that does. They might go out for dinner without the children every now and then, but they would not call it a "date night".  John and I spend as much time together as we can and yes, we do go out for dinner often, for a walk, to visit an exhibition or a gallery ..... but its not what we would call a "date night".

So since being here and more so in the past couple of months, we have set aside one day a month for our "time out" ..... we will not be able to continue a full day for ourselves once we are back in Australia, but we intend to keep our 'date' to once a month for ourselves. Be it a special dinner, a picnic, a spa, a massage or just a walk in the park. It might not be a full day but it certainly will be part of a day and it will be for us to spend time together without outside influences.

Today was our final "timeout" here in Singapore and we chose two things we wanted to do together, one was to pay a visit to the main Temple in Chinatown and the other was to spend a few hours at Spa Botanica on Sentosa.  Two very different things to do!

I had been to The Buddha Tooth Relic Temple and Museum fairly recently, I found The Temple to be very special, so wanted to share this with John. We spent nearly three hours wandering around there today, absorbing the sounds of the chanting and the music, going through the museum, spending time on the rooftop garden and even having lunch there.  John thoroughly enjoyed his visit and was hoping we could spend the whole day at The Temple!

From Chinatown we took a cab to Sentosa for our visit to Spa Botanica ..... what a wonderful afternoon we shared. Spent a lot of time in the pool, we even had a nap on the beach chair before John went off for his mud bath!  We headed over to The Garden  and had a bowl of salad and a fruit and vegetable juice before having another dip in the pool and back inside for a relaxing hot spa tub.
 above: the entrance to Spa Botanica

above: we had a great time in the waterfall pool.





above: there are two waterfall pools and we were the only ones using them.

above: the beach chairs, the garden areas and John preparing himself for the mud bath!

above: mid afternoon snack at The Garden Restaurant was delicious!

above: the hot tub was very relaxing too!

From the time we spent at The Temple to the afternoon at Spa Botanica ... It truly was a magical day for us and would highly recommend this to anyone that may feel the need for some 'timeout'.



Thanks T for the recommendation!












Sunday, 12 February 2012

out to lunch!!



Yesterday we had one of the better lunches we have had since being here. Ambiance was perfect, the weather even more so and the service, the food and company could not be faulted.  It was a lovely relaxing afternoon!
 

We went by bus - all of 10 mins on bus 200 - to NORTH BORDER BAR & GRILL at Rochester Park. We entered via North Buona Vista Road car park, so much easier for us.



and the food was delicious:


above:  salsa and corn chips (by the time the photo was taken we had eaten most of them!)

above: smoked duck.
served with lightly tossed salad in sun dried tomato dressing


 
 above: caesar salad
with 'bacon bits', croutons, Parmesan cheese topped with Cajun Chicken
above: Pan Fried Barramundi fillet
organic quinoa tabbouleh and crispy fennel in leek coulis

above: Grilled Australian Rib-Eye Steak
with baby potatoes and waldorf salad in red wine jus

above: Passionfruit Sorbet
with mixed fruit in late harvest riesling

North Border Bar and Grill

their set lunch prices are:
    2 courses at $21.90 ++
    3 courses at $24.90 ++
    4 courses at $31.90 ++
    inclusive Lavazza Coffee or Tea


..





















Friday, 10 February 2012

five years!!



Yesterday was the 5th anniversary of us being guests in this country. Our arrival onto The Little Red Dot was on Friday February 9 2007 and we can both say we have enjoyed every minute of our stay and learned so much more in the 5 years we have been here than at any other time in our lives.
Everyone has been incredibly kind to us. We have met so many people from all walks of life, all nationalities, all religions, rich or poor, all areas of Singapore, expats or locals, people have treated us as "one of them". Rarely did we feel we were 'an outsider' .......  there was much to experience and learn while living here and we did not waste any time in experiencing as much as we could.

I think the one thing I will take from here is that we can all be living together in harmony, regardless of race, religion or culture ... but it takes everyone to work together to achieve this. We cannot walk around with our head in the sand and ignore that there are people the same as us, walking beside us.

one of my friends had this on Facebook this morning:
God is willing and able to use us, no matter how young, and no matter how old we are. We should always remember that God wants us to care for, respect, honor, and value the elderly (including and especially our parents). Every one of us - old and young, adults and kids - we all have our strengths and they have theirs,  and we can all learn from and appreciate each other. We should show respect to and value everyone, regardless of age or status. We should make the most for God while we are young – not wait – We should start to obey and serve God as soon as we can. We should teach our children and young ones to do the same.
and  that is so true, no matter who your God is this would apply, this would apply in any country, any town, any family, to learn to show respect, to live in harmony - that it is achievable - is one of the main things I have learned here in Singapore.
But I take much more than that from here, the joy of new friendships that will be with me for the rest of my life.  The people we have met have been just incredible. I would also say that we probably have more 'local' friends than we do 'expat' friends, so its been a good balance for us. We spent time with people that 'talk the talk' with us, sharing the festivals with friends from the Indian culture in particular, we spend time having kopi with others or sharing a plate of Char Kwe Tiau, wandering around Bukit Brown Cemetery or exploring Bukit Chandra with others, cycling, kayaking or photography, just so many people from all over Singapore share these same interests.
Am not sure what 'area' of Singapore I will miss most, but probably "Little India" with the food, the smells, the people, the colour, the vibrancy .... will be with me forever.

I will certainly miss the greenery .... that lush greeness we all see as we come in from Changi. But there is more to Singapore than just the 'lush greenery', and to find the heart of Singapore, you need to get to know the people of the heartlands, eat with them, shop with them and spend time with them. Our first four years here was spent at Bukit Batok and we were invited to all the community events and local festivals too, most times (if not all) we were the only Westerners at these 'local' events which we felt sad about, anyone can join in and be part of the festivities and they are a lot of fun too.
So we leave here in two weeks time with many memories but also look froward to the next adventure and meeting new people in our new life back in Australia without ever forgetting the friends we leave behind or what we learned from our five years of being a guest in this country.


 
 
 


 

Saturday, 4 February 2012

Oscar's Countdown..... part four

The appoint at the vets went well yesterday ...

If you have already read "Oscar's Countdown ... part three" you would know what the problem was and why the repeat of the blood work!

Parts ONE and TWO, are here, so you have a fair idea of what it has been like to import Oscar into Australia. 

in summary:  the blood had not been collected in the correct vial!!!!

The vet had rung us on Thursday afternoon at 3.45pm asking if we could get him back to the clinic ASAP as the blood had to be at the Government Lab by 4.30pm. This was not possible as we were at the Gleneagles Hospital (appoint for John) at the time the time of the call, so had no time to go home and collect Oscar, then take him to the vet. So we arranged to be there first thing the following morning (yesterday, Friday).

We gave Oscar a very small amount of food to have his meds that evening. Yesterday nothing at breakfast and by 8.30am we were ready to get the cab to go back to the vets.

Once he was in the cab he knew exactly where he was going, his ears were flat down and was not looking out the window like he usually does.

But once inside the clinic he was fine, was on the table without any problem .... just sat there waiting for the inevitable to happen!!

The following images will show you how good he was, no movement, no wriggling, no squirming, nothing. Yet it must have been painful getting that injection into the jugular vein!!

The whole time, he just kept looking at John or I and moved his eyes to "follow us" only.

 above: this time being shaved on the right side of his neck!

  above: looking for the vein

 above: ready to put the needle in

 above: halfway there!

 above: nearly finished

above: OK, all done, now get me out of here!!

We took him straight home, he had some roast chicken and promptly fell asleep. He had a good dinner last night and today he has just been rather quiet and resting a lot.

No doubt he will be back to his normal self tomorrow ready to run outside and back up the stairs again.

The waiting now starts for the results of the blood test which we are told will take up to about three weeks. We hope not that long as he flies out on Feb 21st which is just 17 days!

Whatever happens with those results will also determine IF he returns to Australia or not. On the paperwork at the vets on Wednesday - that was to go to the Government Lab - it was written that he was "Clinically Well". That is a GOOD and POSITIVE sign and at this stage we are looking for ANY good or positive signs!!

The next vet visit (all being well with the blood results) is the day prior to his departure on Monday February 20th at 11 am for Oscar's FINAL health check, frontline and dewormer.


above: this is a photo of our handsome boy that Janine took 5 years ago


stay tuned for Oscar's Countdown..... part five, as we wait and see what happens next!


REMINDER:

if you are importing your animal to Australia, make sure you have all the documents completed, scanned and ready for when required. 

Start the process at least 3 months ahead of your proposed date of travel. 


Read the Australian Quarantine website thoroughly.


Be flexible where you can so there are 'no surprises' at the last moment.


Make sure you have a good vet that knows your animal.

A wait of 24 hours for a vet appoint or a flight change etc can throw your plans out by 48 hours .... be prepared for any eventuality!

Australian Quarantine website


K9 Mitchville Kennels website






.

Thursday, 2 February 2012

Oscar's Countdown..... part three

no doubt you have read Parts ONE and TWO, so you have a fair idea of what it has been like to import Oscar into Australia. 

I realise these blog posts will not be of interest to many people, but the detailed posts are mostly for others that may find themselves in a similar situation with importing their pet into Australia.

Better to know now what may need to be done and when!

Today is Thursday February 2, the day Oscar was at the vet to get his blood work done for the Australian Quarantine to allow him to enter Australia.


above image:
Oscar at the vets this morning.
The lights were on in the operating theatre and
it was difficult to take the photo with the IPhone.
We were at the vets by 8.45am ready and waiting. Oscar had not eaten since breakfast yesterday as he had to fast for at least 24 hours.

The vet nurse took him into the 'operating room' so they could collect at least 5 ml of blood, the courier was there from K9 Kennels ready to take it direct to The Singapore Government Laboratory.  It is not done this way for importing to other countries.

anyway, I do have to say he was extra good.

Not because he is our dog, if I saw any animal behave this way I would say the same. He sat on the operating table while they prodded and poked and not once did he wriggle or squirm or become agitated.

There were three nurses, plus John and myself in the room.

The nurse was trying to get the blood from his leg, but nothing was coming out .... well there was, but barely a drip due to his low blood pressure. The low BP being caused by the 24 hour fasting. I think she may have managed to get about 1 ml.

They then tried to get to his jugular vein, but first they had to shave his neck area due to the "fluffy hair" he now has. He was still sitting there without any problem. We were so proud of him. Even the nurses and staff were saying it is most unusual to have a dog sit there so still during these sort of procedures.

So they shaved the neck, held his head straight up (he could hardly breathe) while the main nurse went straight into the jugular vein ..... she was having  a difficult time getting the blood from there too, so one of the other nurses started to manipulate the veins with her thumbs.

That poor baby ... such a stressful situation. But he was a champion through it all.

They got the required 5 ml.  Yay!!!

The courier was there ready to take it to the lab, but still he had to witness the rest of the injections being administered. But Oscar is allergic to the usual annual vaccinations and so has to have an antihistamine 15 mins prior to the vaccination. The vet was excellent and did this straight away .... and while we were waiting for this to do what it had to, I gave Oscar a small amount of food that I had with me in a small cooler bag. This was the first food he had eaten in 27 hours!

Then came the injections and of course he just sat there, not a peep out of him.

The vet gave him the Frontline medication, which really is nothing after what he had already gone through and then the "Kennel Cough" medication up both nostrils. This made him sneeze profusely!

He had never had this before.

All good. The courier went off to the Government Lab, I paid the account, we called a cab and home we went.

Arrived home at 11.20am.

We still had a few things to do at home, then John had an appointment at Gleneagles Hospital at 3.45pm. We arrived a little early so we decided to have a late lunch there prior to the appoint.

While there my cell phone rang and it was the vet:

                                     I am so sorry to tell you this Leone......

My heart sank, I had no idea what she was about to say and I didn't want to hear it anyway!

She had rung to tell us that the blood had not been collected in the correct vial!!!!

The nurse was still fairly new, not only that it is rare for them to do bloodwork for animals to go to Australia, so she used the 'normal' vial, but as soon as the Government Lab saw this they called the vet requesting it to be redone in the correct vial.

So yes.....

Off to the vet again first thing tomorrow morning.

and no food for Oscar once again.

This poor baby has been through so much in his life, it feels like there are brick walls for him every step of the way, but he handles what they throw at him without any issue.

Like Yvonne just said:

He just sits there and looks at you saying .......

             "Well get on with it, do what you have to do and lets go home"

we are so proud of him, he really is just so good with the injections, at the vets, getting blood work done etc.... but when it comes to taking his tablets?

Well that's another story, he is naughty. We think he has swallowed it, next thing we see him spit it out!  We hide each tablet in all sorts of food from chicken to cheese, from peanut butter to nutella, from sausage to ground beef, from honey to vegemite ..... after a day of something 'new', he is smart enough to know we are trying to trick him.

yep, that's our boy!


stay tuned for Oscar's Countdown..... part four, as we wait and see what happens at the vets in the morning!

REMINDER:

if you are importing your animal to Australia, make sure you have all the documents completed, scanned and ready for when required.
Start the process at least 3 months ahead of your proposed date of travel.
Read the Australian Quarantine website thoroughly.
Be flexible where you can so there are 'no surprises' at the last moment.
Make sure you have a good vet that knows your animal.

above image:

Oscar in November 2010








Oscar's Countdown..... part one

We are in the process of exporting Oscar out of Singapore and importing him to Australia, Oscar being our Tenterfield Terrier that is nearly 14 years of age.

On 5th March 2007 I blogged about Pokey and Oscar's iminent arrival into Singapore HERE, then two days later I blogged about their arrival into Singapore HERE .... it all seems to long ago now. Well I guess it is in a dogs life, 5 years is a long time!

Though we no longer have Pokey with us (he died on 7 July 2011) and the blog is HERE, we still have to get Oscar back home. To import the dogs into Singapore was just so easy, we felt no stress at all. Their injections needed to be up to date (and they were), one vet check and then a 7.5 hour flight to us here in Singapore without any quarantine at all.

But to import Oscar back into Australia is incredibly stressful.

If we knew what we know now (and yes, we all suffer hindsight!) I doubt we would have brought them to Singapore in the first place. But sometimes it is easy to say these things (in hindsight!) but I doubt we would have been able to leave them behind either ... so what does one do in this situation?

If you are considering exporting your animal out of Australia, think VERY carefully about them returning at some point and the stress you are putting not only them under, but yourself. When your cat or dog is exported from Australia they immediately relinquish their Australian health status. While overseas your cat or dog may be exposed to exotic diseases and depending on which country they have resided in, they may not meet Australian import requirements upon return.

                 Australian Quarantine website on bringing pets back to Australia.

Arriving into Singapore is a breeze if you are coming in from Australia ..... but returning is a different matter all together. It started on 15 Nov 2011, yes, over three months ahead of the expected date of departure.

We contacted K9 Kennels/Mitchville Kennels to enquire how to proceed.:

The reply was straight forward with a few questions:

To enable us to quote for your pet's relocation, would appreciate if you could advise us the following:
 
1. Does the pet/s have the following:

a) valid AVA dog license? If not, please indicate if the dog has been sterilised.
 b) ISO microchip?
 c) valid Annual vaccination? If yes, please advise date given.
 d) airline approved travelling cage?

If yes, please provide the length, width and height of cage. Is the cage made of plastic or wood? Does it have metal door?
If no, please advise the following measurements of each pet in standing position (on its four paws):
i) Length of pet - from tip of nose to bottom of tail (bum)
ii) Width of pet - from shoulder to shoulder
iii) Height of pet - from head to ground.
 
2. For door to door quote, please provide delivery area and postal code in Australia.
  
3. Would you like to pay the 30 days quarantine charges directly to the authorities or through us?
 
4. Should the pet/s have any ongoing veterinary problem or require any medication or prescription diet, please provide details.
 
5. Kindly confirm the pet/s has never been to Africa before.

We immediately sent a reply attaching all the required documentation. Always comes in handy when you have these important documents scanned and saved on the HD.

Just 24 hours later came the quote to import Oscar into Australia, which was $4500.00 SGD.  The 30 days quarantine fee of $2,141.70 was included in the final total.

More papers to complete and sign.

By 21 Nov 2011 we had a confirmation letter from K9 Kennels saying they were able to relocate him to Australia, provided the Australian Import Permit would be issued for Oscar.

We were told at this point we also had to supply ORIGINAL documents and that K9 Kennels would arrive at our home to collect them in the first week of December 2011:

- Original Vaccination records (current and past records)
- Microchip numbers (or certificates - if available)
- Valid Singapore dog license/s
- Original Sterilisation Certificates (if any)
- Medical history of pets (if any)
- Documentary proof of pet's 6 months residency in Singapore (compulsory)
- Owner's passport copy
- Owner's full residential address and contact number in Australia (compulsory for Australian Import permit application)
- AQIS Veterinary Medical Form (compulsory; find attached)
- An alternative contact number and email address in Singapore for us to get in touch with you (optional)
- a 50% deposit (S$2,209.50) or full payment (S$4,419.50) of the total amount stated on the agreed quote

On the same day, my colleague will bring the required documents for your completion and signature.


We also needed to show them the crate Oscar was to travel in ..... but it turned out that the crate door was not properly 'fixed' and so we needed to get another crate. We were fortunate that K9 Kennels could obtain a second hand one for us for $60.00 SGD.

At this point we also needed to take Oscar to the vet (The Animal Clinic in Clementi) for a complete check up and for Dr Jennifer to sign all the req'd documents, plus to check his microchip number.

If you are intending to import a pet into Australia, plan well ahead as you will need every day of three months.  From the time K9 Kennels came to collect the documentation on 5 DEC 2011 we were then told it would take 20 business days to obtain the Import Permit.

...... and if you are any good at maths, you will note that the 20 (business) days comes up at 5th January due to Christmas and other public holidays.

But it was far sooner than we expected ....
as on 14 Dec 2011 we rec'd an email from Australian Quarantine saying they could not issue the import permit due to his age and ill health and would strongly advise against his travel to Australia...

He had recently been diagnosed with Hyperadrenocorticism (Cushings disease) and Congestive Heart Failure.

we were devasted.

So I sat down and wrote a long email to them including three photos taken of Oscar that same day. I wanted them to see what he looked like and to ask them to reassess the situation. We had been advised by the vet he was not in any pain at all ..... and we felt it was worth the risk of trying to get him HOME .... we had to at least try.

we then rec'd a reply and in part it read:

Should you decide to proceed with Oscar’s importation, please inform AQIS in writing that you have read and understood this letter. AQIS will then continue to assess your application to import Oscar against relevant Australian legislation and policies.
As Oscar’s owner, you must consider whether it is in Oscar’s best interests to be subject to long distance travel and the required time in quarantine. If you elect to import Oscar, AQIS strongly recommends that you arrange for a private veterinarian to examine him after arrival at the quarantine station.

The private veterinarian can determine whether changes to Oscar’s medication or care is necessary following any stress associated with importation.

In accordance with standard Australian import conditions, the approved veterinarian signing Veterinary Certificate A of the import permit must perform a detailed clinical examination of Oscar within four days of export, and certify that Oscar is healthy and fit to travel to Australia and undergo quarantine. If AQIS does grant you a permit to import Oscar, you must comply with this condition
.

We agreed to everything they were suggesting, plus we took him to the vet again to recheck (for ourselves) that his health would be up to the flight and the month long quarantine. The vet told us he is not in any pain and yes, he is an 'old dog' with health issues so there are risks involved, but at the moment he is "clinically well".

That was enough for us!

and at 11.00am on December 15 we rec'd an email from K9 Kennels:


                            Good News! We just received Oscar's Import Permit this morning.


                                                       please read the next blog post 
                                                      "Oscar's Countdown..... part two" 
                                                              for the continued story!
                                  above: Oscar in May 1998 when he was just 10 weeks old.

          above: Oscar in December 2011 when he was 13 years and 9 months old.

    and he is still a handsome boy!

*detailed blog post is to hopefully help others in a similar situation*

REMINDER:

if you are importing your animal to Australia, make sure you have all the documents completed, scanned and ready for when required.
Start the process at least 3 months ahead of your proposed date of travel.
Read the Australian Quarantine website thoroughly.
Be flexible where you can so there are 'no surprises' at the last moment.
Make sure you have a good vet that knows your animal.















Oscar's Countdown..... part two

please read previous blog post titled:

*detailed blog post is to hopefully help others in similar situation*

after we rec'd the first email from AQIS we sent a letter saying we would agree to all their terms, and in part my email reads as follows:

We have read, understood and agree totally with AQIS requirements.

Oscar's brother died here in Singapore in July, we were heart broken beyond belief and just could not imagine leaving Oscar behind as well.  They were brothers and together their whole life (of 14 years) so yes, we will try our best to get Oscar home.

We understand all the implications and accept whatever happens and that it is our responsibility to do what we can for the benefit of Oscar and his well being. Yes, he has medical issues and has improved enormously  since Dr Jennifer prescribed his medication, so we are hoping for the best outcome.

We will go by AQIS's recommendation of providing a private vet to asses Oscar upon his arrival. If they could recommend one, that would also be appreciated.

We honestly believe there is a very good chance of his survival, even if he doesn't, at least we have tried to do whats is best for him. He has been through a lot in his life ..... even managing to survive without his dog 'mother' who died 5 days after he was born. He has been hand reared from that time. Unheard of according to his vet here.

Our main aim is to just get Oscar home and we will do everything we can for that to happen.

cont'd ....

and then on December 15 came the good news:

                      Good News! We just received Oscar's Import Permit this morning.

From then on it was emails back and forth between Rebecca Tan at Mitchville K-9 Kennels and ourselves .... Rebecca has been simply wonderful organising so much for us from her end. From the time the permit came through she then had to make sure there was space for Oscar at the Quarantine station in Melbourne. A few days later a message came to say he was booked in from February 21 for one month ...  then Rebecca started the process for booking the flight which was to be for Feb 20th.

In the meantime we were asking questions about his medication. He has three tablets in the morning and two at night. How to get them to Melbourne?

That was soon settled. Rebecca said they would supply the cooler bag for his medication just so long as I put in enough for 30 days.  The cooler bag is to be attached to the external part of the crate.  We could also attach one bag containing bedding for his arrival at the Quarantine Station for his use whilst there. All bedding in the crate with him will be destroyed on arrival.

December 19 we had the email giving us details about his proposed flight:

Will tentatively arrange flight booking for Oscar to travel on: 
 
Flight no : QF10
ETD (SIN): 20 Feb (Mon) at 1955 Hrs
ETA (MEL): 21 Feb (Tue) at 0630 Hrs
 
It is still too early for us to arrange flight booking. QF's booking window for cargo shipment is only open approx 2 weeks prior to shipment date. Will confirm the flight details with you after flight booking is arranged.


We also had an email telling us of the arrangements for his next vet visit:

We will tentatively schedule the followings to be done for Oscar to travel on 20 Feb 2011: 

On 30 Jan, Mon (morning), you will bring Oscar to ARC (at Sunset) for blood collection and frontline. You will need to pay the clinic directly for blood collection and frontline.  After vet visit, our colleague will collect Oscar's blood sample from the vet clinic and submit it to the Govt. Laboratory for testing.

** It is advisable to fast Oscar for at least 24 hours prior to blood collection.


The following visit to the vet is the final one and that was scheduled for Feb 17:

On 17 Feb, Fri (morning), you will bring Oscar to the vet for:
-       Health check
-       Frontline and
-       Deworming

After the vet visit, our colleague will collect the health document from the vet clinic and submit them to the Govt. Authority for endorsement. 
We will pay the vet clinic directly for Oscar's health check and treatment.
 
**Please do not shower your dog for 2 days before and after the above vet visits.

On January 3rd we rec'd an email from Rebecca (K9 Kennels) informing us that our usual vet would not be on duty for the vet visit already scheduled for Jan 30 and they had moved it to FEB 2nd at 9.15am.

with the added message:

** Please fast Oscar for at least 24 hours prior to his vet visit on 2 Feb 2012 (Thu).

am adding all this information to the blog for others that maybe importing their animals to Australia .... to be prepared for changes / alterations etc. Nothing ends up being straight forward!!

Changes and or alterations to appointments etc are not anyones 'fault', its just the way things are. I am not complaining about anything at all, not the treatment of Oscar, nor any dealings with anyone, we have been more than happy with Rebecca Tan and staff at Mitchville K-9 Kennels. Plus of course the Vets and staff at The Animal Clinic at Sunset Way in Clementi. This relocation has not been straight forward nor has it been easy.

We had many questions for Rebecca, one of them being the Sentinal Medication and if it was still advisable to give it to him. If you have any questions concerning your dogs health or shipment to another country, I strongly advise that you constantly check with the company importing your animal  .... they do this everyday and certainly are the people to be able to advise you.

We even asked about water on the flight. The answer came back immediately:

On the day of check-in, we will attach a water bottle and mug to the travelling crate. Glucose water will be given. Should the pet be diabetic, please let us know in advance so that glucose water will not be given.
 
The water bottle which will be attached onto your pet's travelling cage is not a ball-bearing type. Our water dispenser will be attached onto the travelling cage and all your pet needs to do is drink from the water bowl.
 
The device works in a manner such that the water from the bottle will fill the water bowl to a certain level. When the water level in the water bowl drops (after your pet has drank from it), water from the bottle will flow down to refill the water bowl to that pre-determined level.
 
Thus, your pet will not require any special training to drink from the water dispenser.

Then on January 30 came an email suggesting that his flight be delayed by 24 hours. So instead of flying out on FEB 20 it would now be FEB 21.

Reason was explained as:

Please note that in the event if Oscar did not depart on 20 Feb 2012. (due to Qantas delays) We will be required to rearrange Oscar's health check, frontline, treatment, documents to be endorse by Government and additional charges will apply.
 
As recently QF flight was delayed for days. Therefore we recommend Oscar's depart date is on 21 Feb (Tue) if possible. We will check with Spotswood Quarantine Station for their approval for Oscar to arrive on 21 Feb (Tue). After we receive the approval from quarantine we will arrange his health check, frontline and treatment on 20 Feb 2012 (Mon).

What they are saying is that if his flight remained at FEB 20 and his final vet check was FEB 17 and then the flight was delayed (as it has happened recently) we would have to have the health check and treatment redone as it needs to be done up to 4 days prior to departure only. By moving his final vet visit to FEB 20 and his flight FEB 21 all should go well even if there was a flight delay!!

confused??

I agree, it has been confusing .... but as with everything, if you deal with one day at a time or one issue at a time .... you can actually achieve the intended result!!

Now for the latest travel arrangements we rec'd in an email just yesterday:

Kindly be informed that we have rearranged Oscar to travel on:
 
Flight no: QF10
ETD (SIN): 21 Feb (Tue) at 1955 Hrs
ETA (MEL): 22 Feb (Wed) at 0630 Hrs
Airwaybill number : ********
Status: Awaiting for airline's confirmation
 
Have made an appointment on 20 Feb (Mon), 11 am for Oscar's health check, frontline and dewormer with Dr Greetha Nathan at Animal Clinic (Clementi) as Dr Jennifer is not on duty. Thus, my colleague will meet you at Animal Clinic (Clementi) unit no #01-31 at 10.30 am.
 
On 21 Feb (Tue), my colleague will pick up Oscar and travelling cage for his air travel.
 
We will contact you when closer to date for the confirm meet up time on 20 Feb (Mon) and pick up time to airport.

Like I mentioned earlier, Mitchville K-9 Kennels, have been excellent and have been advising us of any change as soon as they are aware of it too.

Today - Thursday FEB 2 2012 - Oscar had his appointment at the vet at 9.15am for the bloodwork, the frontline, the Kennel Cough immunisation, his yearly vaccination and the usual antihistamine he gets too. Plus of course a health check.

We left home at 8.30am and returned at 11.20am.... again, nothing is straight forward!

The continued story will be in the next blog post:

Oscar's Countdown..... part three



above: Oscar at the vets this morning. 
Image off IPhone in the operating theatre, so please excuse bad lighting!


REMINDER:

if you are importing your animal to Australia, make sure you have all the documents completed, scanned and ready for when required.
Start the process at least 3 months ahead of your proposed date of travel.
Read the Australian Quarantine website thoroughly.
Be flexible where you can so there are 'no surprises' at the last moment.
Make sure you have a good vet that knows your animal.